Return & Refund Policy

Last Updated: September 2, 2026

At Orenzify, we want you to feel confident when shopping with us. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for a return under this policy, we’re here to help.

1. Return Eligibility

You may request a return if:

• You received a damaged or defective product.
• You received a product different from what you ordered.
• The product is missing essential parts or accessories.
• The product has another issue that makes it materially different from its description.

Return requests must generally be submitted within 7 days of delivery.

To be eligible for a return, the product should, where applicable, be unused and in its original condition, with its original packaging, tags, accessories, and other included materials.

Certain products may be subject to additional return conditions or may not be eligible for return due to their nature.

2. Products That Cannot Be Returned

For hygiene, safety, personalization, or other practical reasons, certain products may not be eligible for return.

These may include:

• Personal-care or hygiene products that have been opened or used
• Customized or personalized products
• Products that are damaged due to misuse, improper handling, or normal wear and tear
• Products that have been altered or modified after delivery
• Any product specifically identified as non-returnable on its product page

If you are unsure whether your product is eligible, please contact us before sending it back.

3. How to Request a Return

To request a return, please contact our customer support team with:

• Your order number
• The name of the product
• A brief description of the issue
• Clear photographs or videos showing the product and the issue, where applicable

Our team will review your request and provide instructions if the return is approved.

Please do not send a product back without contacting us first. Returns sent without prior approval may not be accepted.

4. Return Shipping

If the return is approved because you received a damaged, defective, or incorrect product, Orenzify will review the appropriate return-shipping arrangement with you.

For returns requested for reasons other than a product issue, return shipping costs may be the responsibility of the customer, where applicable.

5. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed to the original payment method used for the purchase.

Depending on your payment provider or bank, it may take additional business days for the refunded amount to appear in your account.

6. Refund Amount

Approved refunds will generally cover the eligible amount paid for the returned product.

Original shipping charges may not be refundable unless the return is due to an error on our part, a defective product, or another circumstance where a refund of shipping charges is applicable.

Any applicable deductions or charges will be communicated to you before the refund is processed.

7. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us within 7 days of delivery.

Please provide photographs or a video of the product and packaging when requested. This helps us verify the issue and resolve your request as quickly as possible.

Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate resolution.

8. Exchanges

If you receive a damaged, defective, or incorrect product, we may offer a replacement where the product is available.

If a replacement is not available, an eligible refund may be provided instead.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests, but an order may not be cancellable once it has entered processing or has been shipped.

Once an order has been shipped, it may be subject to our standard return policy.

10. Refused or Undelivered Orders

If an order is refused, repeatedly missed, or returned because of an incorrect address or other issue caused by the customer, any refund will be reviewed on a case-by-case basis.

Shipping or other applicable costs may be deducted from the refund where permitted.

11. Final Sale Items

Products clearly identified as final sale or non-returnable at the time of purchase are not eligible for return unless they arrive damaged, defective, or incorrect.

12. Policy Updates

Orenzify reserves the right to update or modify this Return & Refund Policy when necessary.

Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have questions about returns, refunds, exchanges, or an issue with your order, please contact our customer support team.

When contacting us, please include your order number so we can assist you more efficiently.

Thank you for shopping with Orenzify. We appreciate your trust and are committed to providing a smooth shopping experience.